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Frequently Asked Questions
Products & Pricing
A high-quality fabric made in Tangier, and certified by the German Dralon® standard. Ideal for djellabas, caftans, and traditional Moroccan garments
Made in Korea
Janalma, Cititex ...
Each piece is handcrafted in our Zenata workshop, using traditional Moroccan techniques and artisanal expertise.
All our products are covered under Moroccan law 31:08, ensuring consumer protection.
Your warranty begins on the delivery date and is valid for 7 days.
Orders
You’ll receive a confirmation via email and SMS once your order is validated and again when it has been shipped.
Please contact our customer service team—we’ll help resolve the issue promptly.
You can track your package anytime directly on our website.
We aim to deliver by the estimated date shown on the product page. [Click here for more on delivery times.]
Currently, order cancellations are not permitted.
Please email our customer service team to request a copy.
Payment
Yes. For credit/debit card payments, CMI applies a 2.68% (excl. tax) commission. Currency conversion fees also apply.
No, only one payment method is accepted per order.
Yes, we accept multiple currencies including USD, EUR, GBP, CAD, QAR, KWD, SAR, AUD, BHD, OMR, AED, MAD, DZD, TND, LYD, and EGP. Conversion fees to Moroccan Dirham apply.
3D Secure is a security feature by VISA and MasterCard. It requires a unique password sent via email or SMS to verify your identity during online purchases.
Returns & Refunds
Return Policy
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Refund Policy
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Return & Refund Timelines
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